Privacy Policy
Trust Us with Your Information
Privacy & Security
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I value your privacy and make it a priority to safeguard your personal information.
You’re in control of your personal information and can ask for us to share this with you, correct or delete all or part of this at any time. To do this, simply email info@afro4u.com and I’ll do this within 7 workings days.
A detailed explanation of how I safeguard your personal information is found below.
Introduction
www.afro4u.com (“this Site”) is operated by AFRO.
I respect the privacy of our Site users (“you”, “your”) and are committed to protecting your security and privacy.
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Governing Law
The governing law for any dispute under this Privacy Policy shall be New Zealand law.
I am bound by the NZ Privacy Act 2020 and our policies comply with the information privacy principles which form part of that Act.
Terms of Use
This privacy policy must be read in conjunction with our Terms and Conditions.
Collection of Your Information
Information I collect may include, but is not limited to, your personal information, such as:
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your name
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address and delivery address should than differ
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date of birth
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email address
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telephone number
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your skincare requirements demographic information
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credit card details
I collect information about you in two ways, depending on the source of contact.
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Through information you provide on our Site.
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Information that is collected by accessing our Site
This is collected in an effort to improve how I provide you your products and/or shopping experience, as Ill as communicate with you about our products, services and promotions. I do not sell or rent your personal information to third parties for commercial gain.
I will never give, lease, sell or otherwise disclose your personal information to any third parties.
I may be obliged to release account and other personal information when I believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our Terms and Conditions; or protect the rights, property, or safety of Creative Illness, our users, or others.
Types of Information Collected
I may collect personal information from you (including, without limitation, your name, email address, phone number, address and purchase history) when you visit our Site, register with our Site, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. I acknowledge that this information may be used to identify you and I agree to treat those details as personal information. This information is used to correspond with you, deliver products to you or fulfil any other aspect of our service. If as part of registering on our Site, you have chosen to accept newsletters and promotions, I will communicate with you about our products and services, including marketing and promotional material.
I also receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this Site which is made available to us. This information is used only for statistical and advertising purposes and in regards to how I may enhance the customer experience.
How I Use Your Information
I may use your collected information in the following ways:
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To process and fulfil your order, including sending emails to confirm your order status and delivery, along with customary business communications.
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To verify your identity and to assist you if you have forgotten your username or password
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To verify your identity and account to assist you speaking to our customer service team
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To analyse trends and statistics
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To improve or update our site and our products / services
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To protect the security or integrity of our site and our business
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To respond to your enquiries and communicate with you if necessary
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To show you promotions in Facebook, Instagram, Google and other advertising networks
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To email you with information about your cart should you have not purchased from us but received a recommendation or have added a product to cart
And for those who have chosen to accept newsletters and promotions:
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To communicate with you and to send you information by email, text/sms, postal mail, browser notifications or other means about our products, services and promotions, where you agree to receive such information
I will not use your information for any other purpose unless legally required.
Data Retention
I will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that I no longer use your information to provide you services, please email support@mutualskincare.com. I will retain and use your information as necessary only if required, to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Creative Illness, our users, or others.
Should you no longer wish to receive newsletters or promotions from Creative Illness, you can advise us of this via email (support@mutualskincare.com) with your name and address.
Cookies
Our site uses cookies to give you the best user experience. Cookies enable you to shop on our Site and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to our site, eliminate the need for you to repeatedly enter the same information, enable us to improve our content, reliability and functionality of our site, evaluate the effectiveness of the advertising and track site usage patterns. I also use cookies for Remarketing as explained below.
Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your site browser to not accept cookies, you may experience a loss of functionality as a result.
Third-Party Remarketing
When you visit our site with cookies enabled, I place a third party cookie supplied by Google, Facebook or other partners onto your browser. While this cookie is completely anonymous in that it doesn't provide us or any third party with any personally identifiable information about you (e.g. your name or address), it does track certain things like how long you spent on our site, and which pages you did or didn't visit.
This allows us to use Remarketing functionality to then deliver targeted advertising to you based on your behaviour whilst you Ire on our site. For example, if you visited a particular product, I might use this information to display advertising to you promoting a special offer specific to this product. This advertising may be displayed to you as you browse other sites across the internet. This is possible because many sites participate in third-party advertising programmes, allowing them to use parts of their sites to display promotional messages from participating advertisers. You may also see our advertisements on sites directly owned or controlled by Google, such as YouTube, or on Facebook.
You can opt out of these cookies on our site by selecting preferences in the cookie bar and choosing to opt out of marketing cookies. If you have already accepted marketing cookies and you want to change this, you can either change your preferences or email us at support@mutualskincare.com.
For further information on Google and Facebook specifically, please see the below:
You may opt out of Google's use of cookies for advertising at the following link: www.google.com/settings/ads.
To manage your Facebook preferences go to: www.facebook.com/ads/preferences.
Business Continuity
In the event that the Creative Illness business is acquired or merged or in the unlikely event Creative Illness goes out of business, or enters into liquidation or receivership, you acknowledge that such transfers may occur, and that any acquirer of Creative Illness may continue to use the information collected by Creative Illness.
Site and Credit Card Security
I take Site and credit card security extremely seriously.
AFRO endeavours to provide a safe and secure platform on which to conduct online transactions. www.afro4u.com uses www.wix.com security system which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window. In current versions of the Chrome, Firefox and Edge browsers, this appears before the URL itself in the browser address bar. If this appears, then SSL is active. You can double check this by looking at the URL as Ill. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, I cannot guarantee its absolute security. I comply with the Act by ensuring that all personal information is protected (as is reasonable in the circumstances) against unauthorised access, use, modification, disclosure or misuse. However, due to the nature of the Internet and email systems, I are unable to guarantee the privacy and confidentiality of your personal information while it is transmitted over the Internet.
Please ensure you sign out when you have finished visiting www.afro4u.com, especially if you access our site from a shared computer.
I use Strip and PayPal Payments to process all credit card payments.
Changes to our Privacy Policy
I reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our site. I encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our site indicates your acceptance of those changes.
If you have any questions regarding our privacy policy or any other matter, or if you believe that AFRO has not adhered to this privacy policy, please email us at info@afro4u.com. I will use commercially reasonable efforts to promptly determine and remedy the problem.